Processing Time
Orders are typically processed within 1–2 business days before shipment.
Tracking Updates
- Tracking details are provided via email once your order ships.
- Some carriers may not update tracking daily, and delays between scans are normal.
- International shipments may show limited tracking updates while in transit between countries.
Delivery Timeframes
- U.S. Orders: Typically 5–7 business days after shipment.
- International Approximately 2-3 weeks.
- Shipping Disclaimer – Limited Tracking Countries / Orders may take 25–30 days or longer to arrive.
Delivery times are estimates and may vary based on customs processing and local postal services.
Customs & Duties (International Orders)
- International shipments may be subject to customs fees, duties, or taxes.
- These charges are determined by the destination country and are the responsibility of the recipient.
- If VAT/Tax is not billed at check-out, these fee's may be due upon delivery.
Delays & Exceptions
- Carrier delays, customs processing, weather, and local delivery conditions may impact delivery times.
- Tracking may not update for several days while packages are in transit internationally, this is expected.
When to Contact Support
Please reach out to our Support team if:
- Your order has not shipped within 3 business days of being placed
- Your tracking shows no updates for more than 7 business days (U.S.) or 10-14 business days (international)
- Your package is marked as delivered but you have not received it
- Your order arrives damaged, incomplete, or incorrect
When contacting Support, please include your order number and any relevant details so we can assist you as quickly as possible.